Refund policy

Thank you for shopping with Bowlora. We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 business days from the date your order is delivered.

To be eligible for a return, the item must be returned in the same condition in which it was received, along with all original components and packaging.

Items That Cannot Be Returned

Returns will not be accepted for the following:

Products that have been used, worn, washed, or damaged after delivery.
Items with the original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items returned without the accessories, manuals, free gifts, or other components originally included.
Products with stains, odors, smoke smell, pet hair, or any visible signs of use.
Customized, personalized, or made-to-order products.
Clearance, final sale, or items marked as "Non-Returnable," unless they are defective, damaged upon arrival, or incorrectly shipped.
Gift cards and digital products.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
Items returned after the 30-business-day return period has expired.
Products returned with missing parts or components that were included with the original shipment.
Items returned without prior return authorization, where applicable.
Claims submitted without an uncut unboxing video clearly showing the product and the reported issue.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise required by applicable law.

We recommend using a shipping service that provides tracking information, as Bowlora is not responsible for returned packages that are lost or damaged during transit.

How to Request a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@bowlora.shop

Please include your order number and a brief description of the reason for your return. If your item arrived damaged, defective, or incorrect, please include clear photos and the required uncut unboxing video showing the product and the issue.

Once your request is reviewed and approved, you will receive return instructions.

Return Address

Returns should be sent only after your return request has been approved.

Bowlora
5404 New Fashion Way
Charlotte, NC 28216
United States

Refunds

After your returned item is received and inspected, we will determine whether it meets the requirements of this policy.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.