Privacy policy

At Bowlora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Information You Provide

Full name
Billing address
Shipping address
Email address
Phone number
Order details

Payment Information

Payments are processed securely through our supported payment providers, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Bowlora does not store your complete payment card information.

Automatically Collected Information

When you browse our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Website usage information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Respond to inquiries
Improve our website, products, and services
Detect and help prevent fraud or unauthorized activity
Comply with legal obligations
Send marketing emails when permitted by applicable law

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and support essential website functionality.

Cookies may also be used to:

Remember your preferences
Measure website performance
Understand visitor behavior
Support analytics and marketing activities

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Analytics and Advertising

We use the following tools to better understand how visitors use our website and to improve our marketing efforts:

Google Analytics
Meta Pixel

These services may collect information about your interactions with our website using cookies and similar technologies.

Email Marketing

If permitted by applicable law, we may send promotional emails regarding new products, special offers, or store updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted service providers that help us operate our business, including:

Payment processing providers
Shipping and delivery carriers
Website and technology service providers
Analytics and marketing service providers

We may also disclose information when required by law or to protect our legal rights.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we work to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Choices

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information, where applicable
Opt out of receiving marketing communications

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will become effective when posted on this page.